Testimonials

Rochester Home Infusion is truly amazing and caring! They helped me get everything coordinated with my Mayo healthcare team and so I can do my IV infusions at home. They answered all my questions in a way I could understand. These people really help their patients in a caring and compassionate way. I will be spreading the word around about these amazing people.

I absolutely love Rochester Home Infusion - they always have my meds to my house when they say they would. When I have gone back into the hospital they were very kind, sending me well wishes and anticipating my needs when go again.

Rochester Home Infusion provided us the education, prompt delivery of antibiotics and all the in home nursing care my husband needed be in best health again. Their RNs are exceptional - professional, kind, and knowledgeable. Their delivery and telephone staff are very professional and so very kind every time I call. They offer an incredibly wonderful service!

I'm a RN who had a failed knee surgery that became infected, requiring 6 weeks if IV antibiotics; things quickly change when you become a patient! The nurse who came to the hospital after 7pm on a Friday night to provide initial education and supplies was outstanding!

I left Mayo hospital feeling confident that my husband and I could take care of my PICC line and administer the antibiotics. Steven was an awesome pharmacist! He called me weekly to see how I was doing, to review labs and always followed through with my questions or with my care team. Steven was outstanding!!!

My medications and supplies always came on time and Rochester Home Infusion even made arrangements to send my supplies early and ensured I received them prior to "The Polar Vortex ". I am grateful for the competent and friendly care I received. I highly recommend Rochester Home Infusion services! Keep up the great work!

We had Rochester Home Infusion come into our home during the last weeks of my mother’s life for comfort care. They were wonderful – incredibly caring and sympathetic people. Never did we get placed on the back burner - day or night, weekends, 24/7. We are very grateful for all of them. We were able to respect our Mothers last wishes and keep her in the home surrounded by her family.

Thank you for all you did for us and continue to do for all families who are in our same predicament.

Rochester Home Infusion plays a huge role in my daily life while on Home Parenteral Nutrition. With their help, I have been independent, able to travel, and work. Thank you for all your hard work.

I have had home infusion therapy before but did not use Rochester Home Infusion. Now that I have experienced their exceptional service, attention to details, monitoring my health in the home next to none, I will never use any other company other than RHI!

I have been with RHI for three years getting my biologic infusions monthly. Their infusion suite is beautiful and it feels like home. I am so sad that I cannot come to RHI anymore because of relocation – I will miss you all greatly.

You have a top notch program where you not only make sure that I get the best care and experience, but you also look after my financial well-being by making me aware of non-need based Copay Assistance program so I could get help with my insurance deductible and out-of-pocket.

THANK YOU – we appreciate your service. With your help my dad was able to celebrate his 89th Birthday at home while getting his IV medication. YOU ARE AN AMAZING COMPANY – HUMAN BEINGS, NOT JUST PROVIDERS, AT YOUR BEST!!!!

Great job. You guys are simply the best!!!

Wonderful care! After my services at Mayo Clinic which was awesome, Rochester Home Infusion hit it out of the ball park. Highly recommended – they know what they are doing.

The RHI Team was “amazingly” on top of my care and ahead of my local care at home. RHI went way above my expectations in caring and educating me and in ensuring my local health care team got the job done. My local care team was poor and RHI had to drive their responsiveness so I believe RHI did way more than what they should have had to do.

This, I believe, is a reflection of Rochester as a community of healers and not just your ordinary health care provider. #rochestermnbesthealthcare

RHI WAS AMAZING!

RHI employees were very friendly and helped out whenever I was in town. I had a very complicated infection and the treatment recommended by my specialists at Mayo Clinic was considered experimental by my insurance. Joselyn, the pharmacy manager from RHI, fought very hard and made multiple appeals so I could get my life saving infusions.

RHI advocates for their patients - they are sincere in what they do and they are care so much. Love you guys!

My 100 year old mom needed RHI’s services for urinary infection. I highly recommend their services – they are great at what they do. The pharmacists were kind and super informative.

I always looked forward to their calls to go over my mom’s lab number and check for any signs and symptoms that may land my mom back in the hospital. My mom did great – thanks to RHI! Meet and Exceeds my expectations.

Thank you again for our caring service!

Calls from the pharmacist, RHI clinicians, were very welcomed. I felt “watched over” – very reassuring.

My husband, who cannot hear, needed my help with his infusions. Kris RN from RHI reassured me and helped me become confident in doing the infusions for my husband. She made everything very easy and simple. RHI truly takes the time to understand how their service impacts lives – thoughtful planning and top notch patient education.

Always polite and made sure my IV medications and supplies were always on time. They even made special deliveries to my Mayo appointments.

Everything was convenient and easy – really appreciated the pharmacist calls to discuss blood tests. I have worked with other home infusion providers in the past and never had this kind of follow up. Very professional and much appreciated.

I was extremely pleased with the services provided by Rochester Home Infusion. Due to Covid, I had my teaching via phone, video online link, and written materials – all were exceptional. The staff were friendly, thoughtful, and very professional.

Everyone was very friendly and professional with great humor. My experience was enjoyable and pleasant. The instructions were thorough; the video was well done and the teaching went very well. The pharmacist always answered my calls and questions every time. RHI is very organized.

Excellent everything. Enjoyable to work with. Explained information to all family members - wonderful. I appreciate all the medical help. I wish more companies cared as much as you and your staff. Many praises to you and your company. Thank you.

Thank you for giving me the best care possible. It was comforting knowing that I was being taken care of by knowledgeable, caring, and professional people.

We would gladly rate RHI as a “10” on a 1-5 scale! We appreciate your kindness, expertise and help more than you know. We love Mary!

Joselyn, you and your staff are amazing! I wouldn’t have made it without your help, knowledge, and training!

4 Great Advocacy!

I was so blessed to receive the care, attention, and positive input. You all helped me to get better soon because of your encouragement. Today, I am back on the farm and back running my bulldozer and thanking God for people like you. You’re a friend for life. I will be back in Rochester soon, and I am coming by to see you and thank you all in person.

I was so impressed with all of the service and care. They made me feel comfortable with going home and having to do my own IV medication. The whole team was well educated and was there with any concerns or questions I had. I cannot say enough how grateful I am with Kris, Mary, and Joselyn. I would recommend them to anyone. I have also expressed to all my doctors how great you all were. Thanks again.

RHI has the A-Team in home infusion – deep clinical knowledge, genuine compassion, and extreme dedication as you all go above and beyond the call of duty.

I can’t thank the Rochester Home Infusion team enough for their incredible care during my recent illness. After dealing with home care agencies for my parents’ care and having to carefully monitor their medications, it was a pleasure to deal with seasoned professionals. Working with Joselyn, Steven, and Kris has been a wonderful experience. Their quality care, knowledge, attention to detail, patient training, and personal care was outstanding! I would highly recommend Rochester Home Infusion services.

You are wonderful! ALWAYS on top of EVERYTHING! Thank you so much!

We are so happy to have found RHI. Mary was so helpful- whatever we needed. Joselyn was so caring when calling. We would recommend RHI to everyone!

I was impressed by the expertise and efficiency that the staff at RHI provided. I immediately felt reassured that my care was in “good hands” after my initial phone conversation with Joselyn. I could tell that Joselyn and her staff were knowledgeable and well arranged. My impression proved correct. The staff was totally professional and provided me with the excellent care. Their frequent follow-up phone calls were reassuring and gave me the feeling that their interest in my well-being was genuine. I highly recommend RHI and would not hesitate using their services in the future. Thank you!

Steven was amazing. He kept in contact for the entire time we had the pumps. He even talked me through the pump to change the settings. He was very knowledgeable and very patient with me. I let Rochester Cystic Fibrosis nurses know that your home care was a good experience. We will be using your services in the future!! Thank you.

Working with Rochester Home Infusion was an absolute delight. The care I received was attentive caring and professional. As matter of course. RHI took measures to personalize my care and were, at all times a trusted part of my healthcare team.

Kris was wonderful in giving education both in the hospital and in the home. Family members who were administering meds were confident in how to correctly administer the med. frequent calls were made by the nurse and pharmacist and were focused on the current status of the patient. Such as eating, drinking and energy level. Patient’s well-being was a priority! Not only would I use this service again if needed, I would also recommend this company to others.

It was a very good experience for me being able to take my IV antibiotics daily at home. Everyone was very kind and professional. I really appreciated the pharmacist keeping me informed about my blood test results!

The RHI staff was very professional and courteous. Most importantly, we appreciate the communication and genuine concern for us during our six weeks of home infusion therapy. There was always someone available to answer questions and we received regular phone calls to check on us and how we were doing.

Very convenient. Great for seniors so they can be in their own surroundings. Keep up the good work.

Couldn’t have asked for better service!! Wonderful!!

We could not believe it when we heard we DID NOT HAVE TO DRIVE TO ROCHESTER EVERYDAY FOR PICC, antibiotics, etc. So grateful for RHI. Thank you is not enough!

The staff at RHI were amazing. If ever I had a question they took well means to provide me with the best and most accurate answer, even if it meant they would consult our doctor. I felt that they shared a genuine concern for my child and made sure that I had the proper materials and the adequate training to take care of her. Thank you Joselyn. You did a lot to make our situation bearable.

Joselyn you and your staff are amazing! I wouldn’t have made it without your help, knowledge and training!

Very, very nice! Awesome team!

It was very good to be able to stay at home for this. Thank you so much.

Provides tremendous assurance to the patient and family. Outstanding staff, always available as needed. Great resources in trouble shooting solutions. We value this outstanding patient/family based service. Would recommend to others.

Thank you for all your help and kindness during our time of need.

Great team to work with. Joselyn and Kris were extremely helpful. Overall cost was more reasonable than competitors.

Highly recommend Rochester Home Infusion. Would use this agency again should the need arise. Thank you!

Excellent experience. Kris was great and it was nice to have the same nurse every time.

In the situation I was faced, I felt the Service and Attitude of Everyone at RHI was above and beyond! I was comforted from my first meeting with Kris at the hospital and was confident by the end of home training that the following 6 weeks of treatment was going to go well! All my questions and needs were always met! Thank you all!!

I could not have been happier with the care I was provided. Joselyn you and your team are Awesome!! I would not hesitate to recommend your company.

Steven did an amazing job!! He let me know what the trough levels were and called to make sure the boys were doing well. He also informed me of signs and symptoms of vancomycin toxicity levels. Keep up the great work!!

Thank you so much for being here for me during my healing process. Everyone was very kind, caring and knowledgeable about my issues and helped me cope with all I had going on. Thank you, Thank you, and Thank you.

I would like to express my appreciation for your home infusion services. I have had 120 infusions in the past five years and let me tell you doing it at home is the best. Your team was great to work with and the communication is second to none.

Thank you so much and keep up the great work!!!

Being in the hospital for a kidney infection was very scary and stressful. When I was discharged from the hospital, I heard very good things about your company. Your staff was amazing and treated me like a family. I was never left waiting for answer when I had questions. Your staff really went the extra mile for me and always made me feel at ease. Thank you for everything! If I ever need this type of service again, Rochester Home Infusion will be my first call.

You guys are an amazing company. Your staff are great to work with – caring, empathetic, and very accessible.

The services that I received from Rochester Home Infusion exceeded my expectations. Kris RN, who taught me about my therapy was an excellent educator and exemplifies the vision of a caring nurse. I would trust her with my family. I had no idea that home infusion was so simple and that I could be at home to heal and recover surrounded by loved ones.

Thank you for everything that you do!

This was my first experience with any type of post-surgery IV care. You guys made my challenging situation better. My overall experience with your company was nothing less than amazing. You guys genuinely care about you patients.

I would recommend RHI to family, friends, and anyone in need of home infusion.

The people at RHI seem like my friends. They were very personable and caring as well as extremely competent and professional. I am glad I no longer need their services, but I really do miss them.

Great team. Very thorough, efficient, and consistently good in delivering care. Thanks for an easy transition to home. I would highly recommend your services to anyone needing home infusion.

I was so impressed – as my husband had a reaction with his infusion, your on-call clinician, Joselyn, was extremely helpful and skilled in helping us. She called our infectious disease specialist multiple times for advice to adjust the infusion and get some premedication. We felt confident that we were in good hands because you guys are so responsive, great problem solvers, and a true advocate for patients. Thanks so much!

We found RHI to be excellent providers. They are caring, pleasant, professional, conscientious, and knowledgeable. They met all of our needs.

Truly appreciated knowing we could reach someone 24/7. When we did call after hours, it wasn’t an answering service, it was an RHI clinician that was instantly available. She helped us and solved our problem.

Everyone was extremely caring and professional. Thank you all so much for all your help!

I had a wonderful experience with your staff. They were always pleasant, patient, calm, and knowledgeable. I was treated like a family member. My supplies were delivered promptly and carefully packed. Your clinician monitored my labs, called me weekly, and assessed how I am improving. You also collaborated with my physician very closely. You all delivered - above and beyond. I felt so comfortable and cared for by your team.

Steven, the pharmacist, was excellent in communicating with me weekly. I certainly appreciate the good care I received from you all.

We would definitely recommend your company and already have. Thanks so much for all you did to help us during the three weeks of antibiotics therapy at home.